Your rights under Nigerian law
Every purchase from Orbit X is covered by the Federal Competition and Consumer Protection Act 2018. In plain terms, you are entitled to:
- examine what you are buying;
- goods that match their description, are of good quality, work properly and are free from defects;
- return goods that are faulty, unsafe or not as described within three months of delivery, at our cost and risk, for a repair, a replacement or a full refund.
Nothing on this page limits those rights. Where this policy is more generous than the law, the more generous term applies.
Shop orders
Faulty, damaged, wrong or not as described
Tell us any time within three months of delivery at getorbitx@gmail.com. A photo helps us move faster, and the sooner you tell us the easier it is to put right, but neither is a condition. You choose a repair, a replacement or a full refund, including what you paid for delivery. If we need the item back, we arrange and pay for the return.
Changed your mind
You can return a shop order within 7 days of delivery for a refund of the item price, as long as it is unworn and unused, in its original packaging, with any tags and accessories. Return postage for a change of mind is paid by you. Opened fragrance and grooming products cannot be returned for a change of mind, for hygiene reasons — this does not affect your rights if they are faulty.
Used and unbranded watches
Wear that is described on a watch's page is part of its description and is not a fault. Unbranded watches are sold as exactly that, with the details the page gives; a watch that differs from those details is not as described, and the rights above apply in full.
Collector pieces
Collector pieces are bought by request. You examine the watch at a private viewing — in Port Harcourt, or nearer to you — and the final price is confirmed with you in writing before anything is paid.
- Not as described. If the piece you receive is not the piece described to you — its reference, condition, or the box and papers we said it comes with — or is not genuine, you are entitled to a full refund, and we bear the cost of its return.
- Faults. A fault that was not described to you, appearing within three months of delivery, is repaired, the piece replaced, or the price refunded, at no cost to you.
- Change of mind. Because you examine the piece and agree the price before paying, we do not take collector pieces back for a change of mind once you have accepted them at the viewing. Your rights under the law are unaffected.
- Returning a piece. We arrange the collection, insured for its full value. Please return it with everything it came with — box, papers and accessories.
Cancelling a membership
You can cancel from Account → Membership → Cancel at any time. There is no minimum term, no cancellation fee, and no phone call. Cancellation takes effect immediately for future billing.
- Cancel before your next billing date and you are not charged again.
- Cancel after you have been charged for a cycle but before that box has shipped, and you may either receive that box or ask us to refund it in full.
- Boxes already delivered are yours. We do not claw back or invoice for the difference between the retail value of a box and what you paid for it.
Skipping and pausing
If the reason you want to cancel is timing rather than the product, you have two lighter options and we would rather you used them.
- Skip pushes your next box by one cycle and charges you nothing for it. You get two skips in any six-month period.
- Pause stops billing and shipping for up to three months. You resume on the price you were paying.
Membership boxes: damaged, missing or incorrect items
Tell us as soon as you can, with a photo if possible, at getorbitx@gmail.com. We will replace the item in your next dispatch, credit your account for its stated value, or refund it — your choice. Return postage, where we ask for the item back, is paid by us. Your right to return a faulty item lasts three months from delivery.
Because boxes are curated per member, items that are not faulty cannot be returned simply because you did not like them. That is what the preferences in your account are for, and changing them changes what we send.
How refunds are paid
Card payments are refunded to the card that was charged, through Paystack. We initiate them within 2 working days of approval; your bank then takes its own time, typically 5–10 working days for Nigerian cards. We cannot refund to a different card, because we never hold your card details in the first place. Payments made another way are refunded the same way they were paid.
Account credit, where you choose it instead, is applied automatically to your next invoice and does not expire.
Prepaid passes
If you cancel a 3-month or 6-month pass part-way through, we refund the unused cycles at the pass's per-cycle rate. Cycles already shipped are not refunded. As an example, a 6-month pass cancelled after two boxes have shipped is refunded for the four remaining cycles.
If a payment fails
We retry a failed charge on the following day, then again on day three and day five, and email you each time with a link to update your card. If none of those succeed your membership is cancelled after a 7-day grace period. Nothing is sent to a debt collector and your account is not charged retroactively if you rejoin later.
Cancellation by us
We may cancel an order or a membership and refund it if we cannot deliver to your address, if a payment is disputed, or in the rare case an item or box cannot be supplied as described. If we cancel, you are refunded in full for anything not delivered.
Contact and complaints
getorbitx@gmail.com. A person replies, usually within a working day.
If we cannot resolve a complaint with you, you can take it to the Federal Competition and Consumer Protection Commission at fccpc.gov.ng.